13 February 2006

Three layered meetings

Clay Shirkey's essay on online communication, A group is its own worst enemy, contains a number of interesting things. The most quotable is a description of people using three layers of technology to make an effective conference call.
I'll start a conference call.

"But since conference calls are so lousy on their own, I'm going to bring up a chat window at the same time." And then, in the first meeting, I think it was Pete Kaminski said "Well, I've also opened up a wiki, and here's the URL." And he posted it in the chat window. And people can start annotating things. People can start adding bookmarks; here are the lists.

So, suddenly you've got this meeting, which is going on in three separate modes at the same time, two in real-time and one annotated. So you can have the conference call going on, and you know how conference calls are. Either one or two people dominate it, or everyone's like "Oh, can I -- no, but --", everyone interrupting and cutting each other off.

It's very difficult to coordinate a conference call, because people can't see one another, which makes it hard to manage the interrupt logic. In Joi's conference call, the interrupt logic got moved to the chat room. People would type "Hand," and the moderator of the conference call will then type "You're speaking next," in the chat. So the conference call flowed incredibly smoothly.

Meanwhile, in the chat, people are annotating what people are saying. "Oh, that reminds me of So-and-so's work." Or "You should look at this URL...you should look at that ISBN number." In a conference call, to read out a URL, you have to spell it out -- "No, no, no, it's w w w dot net dash..." In a chat window, you get it and you can click on it right there. You can say, in the conference call or the chat: "Go over to the wiki and look at this."

This is a broadband conference call, but it isn't a giant thing. It's just three little pieces of software laid next to each other and held together with a little bit of social glue. This is an incredibly powerful pattern.

Via Rivet Pep Squad

No comments: