Lin has a simple view of what the disputes boiled down to: she was the only one who understood that the design would work. She expresses no surprise that the memorial has been almost universally accepted as success, even by some of its most obnoxious early critics. She always knew that she was right. When the wall was being constructed, the fund's project director, Robert Doubek, asked her what she thought people would do when they first saw it. “I think he wanted me to say, ‘They're gonna love it,” ’ Lin told the Times, when she recounted the story. “And I said something like ‘Well, I think they're going to be really moved by it.’ What I didn't tell him is that they are probably going to cry and cry and cry.”
The assumption in the article is that a memorial that “works” is one that hurts. Not everyone shares that assumption. But the article is correct: we should feel at least a brush with the pain of loss as we memorialize our fallen soldiers.